After Tropical Storm Irene left almost 800,000 Connecticut customers in the dark in August, the state held hearings on CL&P's performance and asked it to improve its communications with towns and residents, some of whom waited more than a week to have power restored.
Two short months later, even more customers are without power from a freak October snowstorm, and the damage is far more extensive and labor-intensive to fix.
Has the utility learned anything from Irene? Is it bringing in enough resources and communicating effectively with town leaders? Tell us what you think.