Residents Least Satisfied with Property Maintenance, Road Repair and Public Education

Assistant Town Manager Emily Moon presented the town's 2011 Citizen Survey results to the Town Council Monday night, highlighting a number of services with which residents are pleased and those that residents feel are in need of improvement.

Approximately 4,000 Windsor residents were mailed the survey, which yielded a 25 percent return. 

According to the results, the two services in need of the greatest improvement are road repair and public education.

Respondents were most dissatisfied with the town's road repair services. Just under 20 percent said road repair is bad or very bad.

Just under 18 percent of respondents said the enforcement of property maintenance rules is bad or very bad.

Of those returning the survey, 11.5 percent said public education is bad or very bad.

Snow removal services followed close behind, with 9 percent of respondents saying the services are bad or very bad.

Particularly with respect to respondents' view of road repair services, Deputy Mayor Al Simon said he is not surprised by the ratings because of the town's need to reduce services in tough economic times.

Residents were most satisfied with library services provided, as over 86 percent of respondents said they are good or very good.

Police protection, neighborhood safety and fire protection were all among the highest rated services.

Eighty-four percent said police protection is very good or good, while nearly 82 percent and over 80 percent said neighborhood safety and fire protection were  very good or good, respectively.

Survey results showed that respondents saw the greatest improvement in recycling services.

Residents identified the most important services as police protection, fire protection, neighborhood safety, snow removal and street repair.

According to results from the town surveys dating back to 2006, street repair and enforcement of property maintenance rules have historically yielded the greatest dissatisfaction from respondents.

Demographic information reported by respondents showed that "the average median survey respondent was likely to own a home, have lived in Windsor 26-28 years, have a bachelor's degree, to be white, have a household income between $75,000 and $100,000, and was between the ages of 55 and 64."
The majority of respondents were under the age of 65.

The greatest number of respondents lived in Poquonock and Hayden Station, while the least participation in the survey came from residents in Wilson and Deerfield.